Residential Administrative Assistant

Residential Administrative Assistant

Wellington Management, Inc. is seeking to fill a Residential Administrative Assistant. The Administrative Assistant will support the Regional Operations Director with the day-to-day operations of the site by coordinating the marketing, rental and occupancy along with a strong focus on customer service and community relations. In addition, this position requires daily administrative duties with respect to both the management office and the apartment community.

Due to the nature of the property management industry, this position must be available to work the last day and first day of each month.

ESSENTIAL DUTIE/RESPONSIBILITES include but are not limited to the following. Other duties may be assigned as needed:

• Greets all visitors & residents/Answers and routes phone calls from residents and vendors to correct personnel.
• Set appointments for potential applicants to view apartments. Follows up on all perspective residents in a timely manner.
• Organize activities for tenants
• Assists residents with needs
• Maintains office services by organizing office operations and procedures and monitoring clerical functions.
• Provides leasing support including processing leases and applications; scheduling move-in dates, etc.
• Utilize Yardi and Rent Café ensuring up-to-date and accurate data entry of all property-related information.
• Maintain the Community offices in an orderly and controlled manner such that a responsible and respectful attitude is reflected to visitors, telephone callers, residents and others entering the property.
• Work with residents in establishing good communication.
• Record completed work requests, verifying 24-hour completion, calling the resident if there is a questions or problem.
• Direct resident complaints and problems to Assistant Operations Manager or Regional Manager in accordance with Wellington policy.
• Assign parking spaces, permits.
• Keep record of all complaints; file information in resident file and master file.
• Keep an inventory of offices supplies; request needed supplies.
• Update resident profile list.
• Book party room and guest suite; collect fees, inspect before and after to assess any damage.
• Utilize key logs per Wellington policy.
• Assists Regional Operations Director with any other daily tasks as needed.

QUALIFICATIONS:

• High school education.
• 2+ years of relevant office or customer service experience
• General knowledge of Microsoft Office Applications
• Good verbal and written communication skills.
• Ability to work and understand the problems and various needs of residents.
• Experience with Yardi, Rent Café and Microsoft suite, preferred.

PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use a personal computer.
• Ability to move 20 pounds.
• Ability to communicate in English clearly with the others orally and in writing.
• Ability to walk steps and do regular visual inspections of the property.
• Work environment is primarily an indoor office environment but does include outdoor work as needed.

To apply or to learn more about this opportunity, please e-mail your resume to jobs@wellingtonmgt.com.